Customer Portal
The Customer Portal is a responsive web application designed for customers to manage aftersales interactions with the dealership and handle vehicle and equipment rentals.
Please note that the Customer Portal is a successor of the OAS application and can seamlessly replace it. There is no data or users migration required.
Business Value
Enhanced Operational Efficiency - Reduce manual coordination and optimize workshop/rental location capacity by automated scheduling and online booking.
Increased Revenue – Earn from two revenue streams, service and rental. Leverage upselling opportunities from vehicle health check results warranty extensions and other.
Improved Customer Satisfaction - Customers can rent vehicles, schedule service, and track maintenance all in one place.
Cost Savings - Reduce manual administrative work with automation of scheduling, customer approval, and payment processes.
Data-Driven Insights - Gather Valuable data on customer satisfaction levels.
Key Features
Scheduling vehicle service appointments.
Job card monitoring for transparency.
Vehicle health check report for the customer’s vehicle.
Review and acceptance of additional jobs determined during vehicle health check.
Inbox for displaying actionable messages from the dealership.
Car rental.
Equipment rental.
Collecting customer feedback via surveys.
Online payments for cashless customer journey.