Order Processing for Vehicle Service
- proaxia
Analytics
With this process, you can create, post, and bill a VSS order for vehicle services. The system updates the order-dependent data in the vehicle master record, such as the vehicle history and the primary and secondary status of the vehicle, automatically.
Prerequisites
- You have created the necessary master data.
You can choose to use a one-time customer and one-time vehicle, and then to enter the required data manually.
- You have assigned the vehicle a customer.
- In Customizing, you have checked the action control settings for the vehicle as well as the order control settings and tailored these to your business processes.
Process
Depending on the settings you make in Customizing, the process flow may be as follows:
Create a Service Order
- create a service order.
The system performs the following:
- It copies the header data from the customer master record and the vehicle data from the vehicle master record to the order header (provided that you do not use a one-time customer and a one-time vehicle).
- It checks the customer's credit limit.
- It creates an internal order with the service order.
2. You enter additional order data, can add a header text and footer and edit partner data.
3. You enter the order items. You can use the item categories, such as:
- Labor value
- Part
- Package
- Manual part and manual labor value
- External service with and without purchase order
- Text
As soon as you include a part in the order as an item, the system checks the part replacement for this part.
4. You can group order items into jobs.
5. You can define prices, discounts, and surcharges and perform pricing.
6. You can trigger a procurement process (purchase requisition/stock transport order) for a parts item or for an external service with purchase order (see Procurement).
Release, Post, and the Bill Service Order
- You release individual jobs or the entire order.
On release of the jobs or order, the system automatically prints the work instructions for the mechanic.
2. As soon as you post the goods movement for the parts, the system carries out an availability check.
3. You post the costs for the labor values by means of a confirmation.
The confirmation is required before the order can be billed.
4. Once individual jobs or the entire order has been executed, you confirm the jobs or order as technically complete.
5. If you want to split the order among several bill-to parties, perform an Order Split for the job in question.
6. You bill the order.
7. You print one or more invoices for the bill-to party or parties.