Notifications as service calls

FSM Cloud Connector supports the following sources of service calls:

• Service/PM orders

• Network orders

• WBS elements

• Service/PM notifications

In the last approach, service/PM notifications are used as FSM service calls and their tasks as FSM activities.

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In order to use notifications as service calls, the following customizing steps must be maintained:

Plant/sales area assignment of object SNOTC

Depending on whether plant or sales area assignment is used for object SNOTC in transaction /PACG/ECM_EOAS - Object Assignment, maintain plant or sales area assignment for a relevant company.

In transaction /PACG/ECM_PLAS - Plant Assignment:

In transaction /PACG/ECM_SAASG - Sales Area Assignment:

Notification types relevant for service call transfer to FSM

In transaction /PACG/ECM_VSCTDQ - Service call types (SN) definition maintain notification types relevant for service call transfer to FSM. Make sure to mark them as active and select ‘GenFSMActivity’/'Generate FSM Activity'.

Then transfer them to FSM with transaction /PACG/ECM_SCTMASTER - Service Call Type.

Service call status

In transaction /PACG/ECM_SCSTD - Status of Service Call maintain notification status relevant for service call transfer and activity generation.

Planning plant or planning plant

In transaction /PACG/ECM_SNOT_GENER – General properties specify which notification plant should be considered for service call transfer.

Task codes relevant for activity generation

In transaction /PACG/ECM_TGDEF - Task codes activation specify which notification task codes and groups are relevant for activity generation and transfer to FSM.

Responsible person task role for activities dispatched in FSM

In transaction /PACG/ECM_VSCTDQ - Service call types (SN) definition specify the task role meant for storing technician data, after activity assignment in FSM.

Task code update after activity assignment

In transaction /PACG/ECM_TCDET - Task code determination enter how code groups in a notification should be adjusted after activity assignment in FSM.