Cancelled status

Example – set user status ‘Work done’ for unassigned activities

In transaction /PACG/ECM_SCTD, field ‘Cancelled status’ enter a user status of your choice.

Open

Create a new service order of type for which a cancelled status is defined in /PACG/ECM_SCTD.

Open

Notice that currently no user status in set for the order’s operation.

Find and unassign the related activity in FSM WFM.

A new inbound activity idoc holds a ‘status’ value of ‘closed’ and ‘checkedout’ value of ‘false’.

The user status ‘work done’ should now be set for the operation linked to the unassigned activity.