Cancelled status

Owned by proaxia
Nov 02, 2020
2 min read

Example – set user status ‘Work done’ for unassigned activities

In transaction /PACG/ECM_SCTD, field ‘Cancelled status’ enter a user status of your choice.

 

Create a new service order of type for which a cancelled status is defined in /PACG/ECM_SCTD.

 

Notice that currently no user status in set for the order’s operation.

 

Find and unassign the related activity in FSM WFM.

 

A new inbound activity idoc holds a ‘status’ value of ‘closed’ and ‘checkedout’ value of ‘false’.

 

The user status ‘work done’ should now be set for the operation linked to the unassigned activity.

 

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