Used Vehicle Purchasing and Trade-In Process
- proaxia
Analytics
Used vehicle purchasing process and trade-in vehicle process can be initiated from DSW.
Used vehicle purchasing consists of two main scenarios:
The (re-)purchase of rental cars, company cars, and leasing cars by the OEM, National Sales Company (NSC), or the dealer, or free purchasing of used vehicles by dealers (independent of new vehicle sales).
The purchase of used vehicles: for profitability reasons, a dealer may want to buy a customer's old vehicle as part payment for a new vehicle bought at the dealership.
DSW serves as the front-end tool for the salesperson, purchasing team to create lead, manage the purchasing and vehicle evaluation activities as well as capturing interaction with the customer. The purchase order, vehicle receipt transactions are captured in DSW and transferred to VSS where the subsequent processes are performed for incoming invoice and vendor-customer payment settlement.
Prerequisites
Technical connection has been established between VSS and DSW.
VSS-DSW interfaces for purchasing process are activated (Business Partner Received from DSW, Used Vehicle Received from DSW, Purchase Order Received from DSW, Used Vehicle Receipt from DSW).
Common parameter and validation have been properly set up, in both application for example user settings, DSW setup keys and purchasing organizational structure has been configured in VSS in the following path: “Vehicle Sales and Service (VSS) > Vehicle Sales > Integration with VSS Order > Digital Sales Workplace (DSW) > Define Purchasing Organizational Mapping”.
Vehicle models are created in VSS and transferred to DSW.
You have checked the settings in Customizing for Logistics Execution under Vehicle Management System > Control Data.
Reference business partner has been assigned in VSS in the following path: SAP Easy Access screen, choose “Logistics > Logistics Execution > Vehicle Sales and Service > Master Data > Customer > Assign Reference Business Partner”.
Used vehicle maintenance fields from DSW have been configured in VSS in the following path: Customizing for Logistics Execution, choose “Vehicle Sales and Service (VSS) > Vehicle Sales > Integration with VSS Order > Digital Sales Workplace (DSW) > Define Used Vehicle Master Data Maintenance from DSW.
Process
Create Purchase Lead in DSW.
Purchase lead can be created directly or through the new vehicle sales process (Salesman captures the trade-in vehicle information in the sales lead and the purchase lead can be created automatically based on the workflow).
2. Arrange Evaluation appointment and Reassign to Evaluation station.
Description:
Reassign purchase lead and activity to the contact user of the selected evaluation station.
Change the status of purchase lead to Scheduled Evaluation.
Set the Evaluation Date Time of purchase lead based on the timeslot selected in the Transition View above.
Automatic notification is sent to the contact user about the evaluation appointment.
3. Evaluation completion.
Description:
Evaluator updates the purchase lead if the customer arrives to the evaluation appointment.
Update the final purchase price.
Evaluation approval notification is sent to the manager if the evaluated price exceeds the limit.
4. Vendor Creation.
Description:
Vendor business partner is created with reference to the customer business partner in DSW.
Customer business partner is extended to vendor roles (FLVN00 and FLVN01) in VSS backend, or the vendor business partner is created if the reference customer doesn’t exist.
5. Create Vehicle from Evaluation.
Description:
Create a used vehicle from the purchase lead data in DSW.
Used vehicle information is transferred to VSS backend, either the vehicle already exists in the system as it was sold in the past (In this business scenario vehicle data can be updated (License plate number and mileage)), or a new vehicle is created in the system and identified as a used vehicle (action QCRE (Create Vehicle with Internal Order (VSS)), business transaction type USC (Used Vehicle).
6. Create Used Vehicle Purchase Offer.
Description:
Upon the evaluation process completion, a purchase offer is created automatically is DSW.
7. Create Used Vehicle Purchase Order.
Description:
Once the purchase offer is approved, the purchase order document is created in DSW.
The purchase order data is transferred to VSS backend.
Vehicle prices “Aimed Purchasing Prices” is maintained automatically in the vehicle before creating the purchase order in VSS.
If the vehicle was sold before from inventory and has business transaction type ‘CUS’ then action QRPU is executed to create (Repurchase used vehicle), or action QORD to create (Purchase order) is executed if the vehicle business transaction type is ‘USC’.
8. Purchase Order is Signed
Description:
Create a document of type Signed Purchase Order (receive from DocuSign system).
Send notification to salesperson.
9. Create Vehicle Receipt.
Description:
Vehicle is received in DSW, customer can digitally sign the vehicle receipt checklist or upload the signed document.
Vehicle receipt action is created in VSS, action QGOR is executed.
10. Create Incoming invoice
An incoming invoice (action QINV (Create Incoming Invoice (VSS)) is created manually in VSS. The PO status changes to Invoiced.