Rejection reasons

If an additional job is defined for order, the customer is given the choice to either approve, reject or defer.

In case of rejection, it’s required to specify one of the predefined reasons.

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Job rejection dialog

The list of possible reasons is composed from the rejection reasons with the “External” usage.

The setting can be done in the VSS->Service-> Service Resource Scheduling->Customer Portal->Define Reasons for Rejection IMG node.

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Rejection reasons definition