Recall

A document that the OEM sends to dealers to inform them about technical faults that need rectifying in vehicles that have either already been shipped (and are located on the dealer's premises) or have already been sold to the end customer.
The recall contains information about the technical fault and how to repair it (for example, what tasks the mechanic has to perform, which parts are required, and repair instructions).

The OEM sends a recall to the dealers affected to inform them about which vehicles are concerned and what has to be done; the recall is saved in the local dealer system and created as a recall object in the Automotive Warranty solution.

Structure

A recall consists of the following parts:

• General information on recalls:
  • Recall number

There is an internal recall number that is assigned by the VSS system and an external recall number that originates from the OEM. This external recall number is important for communication between the OEM and the dealer and also to be able to identify the recall for the tasks to be performed in the workshop. This number can be found on the repair instructions for the mechanic, for example.

• • Valid-from and valid-to dates
  • Who created and last changed the recall
  • Information text
• Recall header data:
  • Partner, OEM
  • Defect code
  • Recall priority: high, standard, low

In the case of high priority recalls (for example, recalls relating to safety), the owners of the vehicles receive a letter from the dealer that they should bring their vehicles for repair. Less serious faults are often repaired on the side when the customer brings the vehicle for inspection or for other reasons.

If repair instructions are sent as an accompanying document, you can attach them to the recall by selecting Business Document Navigator.

• Item overview:

You can list parts items and labor value items that are required for the repair. The system also supports text items.

• Item detail

You can enter detailed information on the items in the recall. Pricing data is not supported.

• Objects

Recall objects can be of type VELO (vehicle), object ID type DBMVI. You can use a list of individual VINs, but no intervals.

Integration

You can create a recall in one of the following ways:

• Manually, from the SAP Easy Access screen under Vehicle Sales and Service> Warranty > Recalls > Edit Recalls (WTYRCL).
• By triggering the creation of the recall in the SAP system by use of an interface to the dealer's system where the recall is stored. You can do this by using the Business Application Programming Interface (BAPI) function module BAPI_WARRANTYCLAIM_CREATE.

For current recalls (status Open), you can copy the recall data to the service order. When you create a new service order for a specific vehicle, the system checks whether relevant recalls exist. If so, the memo pad displays a list of these recalls, from where you can branch to each specific recall object to get more detailed information.

You can display previous recalls (status Closed) and also current recalls in the vehicle master (transaction /DBE/VSEARCH).

You can branch to functions provided by the Document Management System (DMS) by choosing Business Document Navigator in the recall.