Expense processing

Business context

Expenses incurred during the service/repair work by the technician onsite are claimed per job (activity) and depending on the allowed expenses to be claimed either contractually with the customer or internally within the servicing company.

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Figure 44 Typical process for expense submission from FSM to SAP VSS order

Functionality

Within FSM mobile client (Windows/iOS/Android), the technician selects an expense to be recorded.  These expenses are then submitted to FSM Cloud and then will flow through to SAP VSS-FSM connector to be recorded as an item position in the VSS order. 

In the below example, is an expense recording for fuel claim from the technician onsite.

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Figure 45 FSM Windows mobile client – Selection of expense type for submission

This fuel expense is submitted by technician to FSM Cloud.  Depending on the configuration in FSM Cloud, if it is automatically approved, then this expense will be sent back to SAP VSS.  Else, manual approval in FSM Cloud will need to be performed before the expense is sent to SAP VSS.

Looking at the below inbound IDoc shows the inbound for expense fuel from the technician.

This will trigger the creation of an item position as highlighted below.