/PACG/ECM_SCSTD - Status of Service Call

General purpose

Define ERP-equivalents (code and description) of standard FSM service calls statuses (Ready to plan, Technically complete, Cancelled).

Map service order system/user statuses (Status) with FSM service call statuses (Serv.call stat.). Specify how service order’s system status should affect the status of the related FSM activities (Act Status). The mapping is maintained in combination with priority, Status and description for the cloud.

Sending transaction (?)

Transfer status descriptions to FSM using https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/38174866. It’s necessary for proper service call/activity display.

(S4)PACG 200 SP09 You can navigate to the sending transaction using the button Send to FSM, placed on the toolbar.

Object assignment (?)

Object SERVICECALLSTATUS must be added to https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952609 for a given company

(S4)PACG 200 SP 14 To activate new Service Call configuration, the new selection and IDOC classes must be entered in https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952719 for the /PACG/ECM_SERVICECALL_STATUS object:

Idoc class /PACG/ECM_CL_S_IDOC_O_SCALLSTA2
Selection class /PACG/ECM_CL_S_SEL_SCALLSTATUS2

These new classes must be set by the Setup report – customers who would like to use new solution fully, would need to change the configuration manually by themselves otherwise connector will keep running in the ‘old way’.

Old version of /PACG/ECM_SCSTD transaction is maintained in /PACG/ECM_SCSTD2 - ‘Status of Service Call (Obsolete)’. Is remained as a ‘backup’ transaction and moved to /PACG/ECM_OBSOLETE package.

(S4)PACG 200 SP 14 After entering the /PACG/ECM_SCSTD transaction, a selection screen will appear.

The selection of the ‘Service call type’ parameter is obligatory with ‘Service order’ as the default value. (based on /PACG/ECM_SCSTD-SC_TYPE)
The parameter for filtering 'Company ID' is not obligatory.

The activity status update will not occur when an identical status is also maintained in /PACG/ECM_SCREQ at the same time.

(S4)PACG 200 SP09 To manage statuses for deprecated sales activities, use https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1880129587

(S4)PACG 200 SP 14 On the top bar, the button ‘Statuses rel. for FSM’ navigates to the transaction https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37135798.

Customizing options

Status (together with StatProf)	System status / User Status of service orders to be mapped with FSM service call status.
Priority	Within the service order, several system statuses may be active, the priority defines the importance. Service call statuses are read in the descending order. Only applicable for sending of the correct service order and activity statuses from SAP backend to FSM.
Serv. call status	SAP→FSM: Enter a service call status (-1, 0, 1), which should be set in FSM for service calls whose orders have a given SAP status (field 'Status') FSM→SAP: Service calls from FSM with this status will result in setting an SAP status from field ‘Status’ to the corresponding Service Order It’s recommend to use status ‘0' for released service calls (ready and should be planned), ‘-1’ for closed/technically completed and ‘1’ for deleted/cancelled. After sending the service call statuses and their descriptions (field 'Description’) to FSM (using the dedicated sending transaction), make sure to map them also in General settings for Planning and Dispatching: See also: https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_plan_dispatch/service-call-statuses.html?q=service%20call%20status, https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_plan_dispatch/plan-dispatch-settings.html#service-call-mappings
Description	(S4)PACG 200 SP 14 Status of Service Call Descriptions are maintained in https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2312536081 There’s not possible to change the description of Service Call Statuses. Maintenance view allows only for translating entries. If using a language other than English, user can define a translation of the status description. (check https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952620)
Activity generation	Default values for ‘Activity generation’ field are set based on entered ‘Service Call status’ – during new entry creation if Service Call status equals ‘0’ then ‘Activity generation’ is set to ‘A - Active', in remaining cases of Service Call status being either ‘1' or '-1’ - value of ‘Activity generation’ is set to ‘C - Outstanding’. FSM Activity generation rules: Active – activities will be automatically generated for orders with a given status, No active – activities will not be created or updated for orders with a given status, Outstanding – used to close or cancel all activities of a given order after order status change (Prerequisite - enable field ‘Finalize confirmations after checkout’ in https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM_VSCTD+-+Service+Call+types+definition#Finalize-confirmations-after-checkout and disable ‘Confirmations always final’ in https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM_VSCTD+-+Service+Call+types+definition#Confirmations-always-final .
Allow reopening	When enabled, allow for reopening activities after reverting this system status (user status). For instance - if system status I0045 is set to an order, its activities will be automatically closed. When the status is deactivated for the order and system status I0046 is retrieved as the currently most important one, the related activities will become open again (see the field 'Allow reopening’ for I0045, which allowed for the reopening). (S4)PACG 200 SP09 and older If technical completion was performed on a Service order but then reverted, the related activities will be reopened. (In other words, reopen an activity after cancelling Service Order technical completion.) Example Technically complete a service order in transaction IW32. The related activity becomes closed. Cancel the technical completion of the order. If the ‘AllowReop’ field is checked for the status currently set for the service order (e.g. I0002 - ‘Released’), the closed activity will reopen.

Example

#1

#2

First, the connector will try to find all matching system statuses in the service order in /PACG/ECM_SCSTD -Status of Service Call. In the below example, we have REL, PCNF, NMAT, PRC and SETC.

The settings in /PACG/ECM_SCSTD only has REL.

It will search for matching statuses first. If more than one system statuses are found, then it will select from priority 1 to xxx to find the highest priority where the correct cloud status will be sent.

Customizing options

Status

Old LABEL SysSt

(together with StatProf)

System status / User Status of service orders to be mapped with FSM service call status.

Priority

Within the service order, several system statuses may be active, the priority defines the importance. Service call statuses are read in the descending order.

Only applicable for sending of the correct service order and activity statuses from SAP backend to FSM.

Serv. call status

Old LABEL Cloud status

SAP→FSM: Enter a service call status (-1, 0, 1), which should be set in FSM for service calls whose orders have a given SAP status (field 'Status')

FSM→SAP: Service calls from FSM with this status will result in setting an SAP status from field ‘Status’ to the corresponding service order

It’s recommend to use status ‘0' for released service calls (ready and should be planned), ‘-1’ for closed/technically completed and ‘1’ for deleted/cancelled. After sending the service call statuses and their descriptions (field 'Description’) to FSM (using the dedicated sending transaction), make sure to map them also in General settings for Planning and Dispatching:

Description

Enter a description for status code entered in field ‘Serv. call status’. This description will be displayed in service calls in FSM.

If using a language other than English, user can define a translation of the status description. (check https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952620)

Activity Status

Activity status to be set during activity creation/update for activities of type assignment, based on the order’s status.

The available statuses originate from transaction https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37135519 (filled automatically by the setup program).

(S4)PACG 200 SP10 Activity cancellation

Status ‘6 CANCELLED’ represents activity cancellation, i.e. activity status ‘closed’ and execution stage ‘cancelled’. Use it to trigger cancellation of all order activities if a given system/user status is set to the order. Unliked closed activities, cancelled activities disappear from the Planning and Dispatching Board.

Prerequisites:

make sure that the setup program was executed after service pack upgrade
ensure that property ‘Activity generation’ in the hereby described transaction is set to ‘Outstanding’ for the status which should trigger activity cancellation.

Activity Status without technician assignment / SHORT Act st w/o tech

Activity status set during activity creation for activities without technician

Activity generation

Old LABEL S.A. generation

FSM Activity generation rules:

Active – activities will be automatically generated for orders with a given status
No active – activities will not be created for orders with a given status (or updated)
Outstanding – used to close or cancel all activities of a given order after order status change (see an example: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/509280280). Prerequisite - enable field https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136054/PACG+ECM+SCTD+Service+Call+types+definition+Overview+and+Detail#SA-Fin-Confirm and disable https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136054/PACG+ECM+SCTD+Service+Call+types+definition+Overview+and+Detail#No-zero-confirmation-(formerly-%E2%80%98No-final-conf.%E2%80%99).

(s4)pacg 200 sp10 Allow reopening

(S4)PACG 200 SP09 and older ReopenAfterTECO

(s4)pacg 200 sp10

When enabled, allow for reopening activities after reverting this system/user status. For instance, if user status E0002 is set to an order, its activities will be automatically closed (see the values in fields ‘Act status’ and ‘Activity gen.' for E0002). When the status is deactivated for the order and system status I0002 is retrieved as the currently most important one, the related activities will become open again (see the field 'Allow reopening’ for E0002, which allowed for the reopening).

(S4)PACG 200 SP09 and older

If technical completion was performed on a service order but then reverted, the related activities will be reopened. (In other words, reopen an activity after cancelling service order technical completion.)

Example

Technically complete a service order in transaction IW32. The related activity becomes closed.

Cancel the technical completion of the order. If the ‘ReopenAfterTECO’ field is checked for the status currently set for the service order (e.g. I0002 - ‘Released’), the closed activity will reopen.