DASA - Functions
- proaxia
This section describes the main functionalities in DASA.
DASA FIORI Tile in SAP FIORI Launchpad
DASA can be accessed via the Service Advisor Dashboard FIORI Tile.
Quick Links
Quick link card allows the service advisor to display a collection of links that can reference both internal and external targets.
Prerequisites
Semantic object is created and mapped.
Quick link definition and determination is configured in customizing.
Functionalities
Personalize quick links for frequently used application.
Navigate to external target for example website or web application like parts catalogue.
Navigate to internal target for example other VSS application like SRS or VSS Order Management Cockpit.
My Additional Jobs
My Additional Jobs card allows the service advisor to view count of additional jobs by task status. Service advisor gets instant information regarding the number of additional jobs based on the task status.
Prerequisites
Task ID and task status related to additional job is configured in customizing.
Functionalities
Instant overview of the additional job situation within the workshop.
Navigate to VSS Task Center according to the task status to take necessary action on the additional job.
Service Orders by Task Status
Service Orders by Task Status card allows the service advisor to view count of service orders by task status. Service advisor gets instant information regarding the number of service orders based on the task status.
Prerequisites
Task ID and task status related to service order processing is configured in customizing.
Functionalities
Instant overview of the service order situation within the workshop.
Navigate to VSS Task Center according to the task status to take necessary action on the service order.
My Appointments (Drop-Off & Pick-Up)
My Appointment card allows the service advisor to view his or her appointments for both drop off and pickup scenario. The main source of appointment information comes from SRS. However, VSS implementation without SRS is also possible so this scenario must also be handled.
Prerequisites
Drop-off date/time and Pick-up date/time is maintained for each appointment.
Service orders are not rejected.
Functionalities
Instant overview of incoming and outgoing vehicles within the workshop.
Delayed Orders
Delayed Orders card allows the service advisor to view list of service orders that has been flagged as delayed. Once the delay indicator is unflagged, the service order should disappear from the list. The “delayed by” duration is displayed in this card by calculating or comparing current date/time with the date/time of when the order is flagged as delay.
The “Delayed By” duration is displayed according to the SAP standard semantic colour palette.
Prerequisites
VSS Event delayed order is triggered.
Order delay reason is maintained in customizing.
Order delay reason is selected when flagging the order as delayed.
Order delay threshold duration is maintained in customizing.
Service orders are not rejected.
Functionalities
Instant overview of delayed order situation within the workshop.
Current Promotion
Current Promotion card allows the service advisor to view list of promotions available in the system. This card displays the promotion images stored in MSA customizing.
Prerequisites
Promotion images are maintained in customizing.
Promotion images are uploaded to the correct directory.
Functionalities
Support the service advisor to perform upselling activity.
No Show
No Show card allows the service advisor to view list of customers who did not shown up for the service appointment (drop-off). No show indicates that the customer simply did not arrive as planned. Appointment that has been replanned is not considered as no show. “No show since” is displayed in this card by calculating or comparing the current date/time with the drop-off date/time.
The “No Show Since” duration is displayed according to the SAP standard semantic colour palette.
Prerequisites
Drop-off date is maintained for the order.
No Show threshold duration is maintained in customizing.
Functionalities
Instant overview of no-show situation within the workshop.
Vehicles Ready for Delivery
Vehicles Ready for Delivery card allows the service advisor to view list of vehicles that are ready to be picked up by the customers. Ready for delivery is represented by a certain task status. Once the task status changes (no longer “Ready for Delivery”), the vehicles disappear from the card.
Prerequisites
Task ID and task status related to service order processing is configured in customizing.
VSS Event “Ready for Delivery” is executed for the service order.
Functionalities
Instant overview of vehicles ready for delivery within the workshop.
Navigation VSS Task Center to execute “Customer Delivery” task once the customer has collected the vehicle.
Net Promoter Score (NPS)
Net Promoter Score or NPS card allows the service advisor to view the summary and average score of the NPS rating. The source of NPS rating comes from the MSA Customer Satisfaction Survey functionality. To calculate the NPS average score, the question type related to satisfaction level is considered.
Prerequisites
NPS Question ID is maintained in customizing.
Relevant satisfaction scoring information has been rated by the customer.
Functionalities
Instant overview of NPS average score.
Service Quotation by Task Status
Service Quotation by Task Status card allows the service advisor to view count of service quotation by task status. Service advisor gets instant information regarding the number of service quotation based on the task status.
Prerequisites
Task ID and task status related to service quotation processing is configured in customizing.
Functionalities
Instant overview of the service quotation situation within the workshop.
Navigate to VSS Task Center according to the task status to take necessary action on the service quotation.