Creation of a Service Contract with Reference
- Kinga Kubiak (Unlicensed)
- proaxia
You can use this function to create a service contract with reference to an existing service contract. The system copies the data from the referenced contract, including the VSS data Assigned Vehicles and Covered Service from item level.
Prerequisites
In addition to the required steps described in Processing Service Contracts, you have made the following Customizing settings:
- In Customizing for Sales and Distribution under Sales > Maintain Copy Control for Sales Documents
- In Customizing for Sales and Distribution under Sales > Sales Documents > Sales Document Item > Assign Item Categories
- In Customizing for Vehicle Sales and Service(VSS) under Service > Service Contract > Specify Sales Document Types as VSS-Relevant
Note
The system only copies the VSS data Assigned Vehicles and Coverage Details from item level if both the existing and the new service contracts have a sales document type that is VSS-relevant.
- In Customizing for VSS under Service > Service Contract > Activate Covered Service for Item Categories, you have selected the Activate Cov. Serv. checkbox for the relevant item categories.
Note
The system only copies the Covered Service entry if the checkbox Activate Cov. Serv. is also selected in the assigned item category of the new service contract.
Activities
In the Customer Service menu under Service Agreements > Contracts > Contract > Create, enter the contract type VSS Service Contract (QSC) and choose Create with Reference.
Example
To make it easier to create service contracts, create a reference contract with items and coverage details, such as "change tires" or "inspection". For a new customer, you can copy this reference contract and then adjust the vehicle, validity, extent of coverage, and so on.